What was in the way
Harbour & Croft is a commercial firm with decades of matters, precedent documents and internal knowhow spread across shared drives and document systems.
Fee earners lost hours hunting for the right precedent or a prior answer. This was non billable time that frustrated the team and slowed client work. Junior staff, without the institutional memory, lost the most.
What we built
We built a retrieval grounded conversational AI assistant over the firm's document store. Fee earners ask a question in plain English and get an answer drawn only from firm material, with every claim cited back to the source document.
Conversation and prompt design were tuned for legal precision and the firm's voice, with safety tuning so the assistant declines rather than guesses when the answer is not in the corpus.
We ran an enablement programme of role based training, a prompt library and office hours, so the whole firm uses the tool well and a champions network keeps it healthy.
By the numbers
Knowledge that lived in a few senior heads is now searchable by everyone. Juniors get up to speed faster, and fee earners spend their time on billable work.
“Our people get a cited answer in seconds instead of digging for an hour. It has quietly changed how the whole firm works.”